dw52's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how dw52 collects, uses, and protects your information.
01. General Overview
dw52 ("we", "us", "platform") provides a safe and reliable online gaming service for users in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility of ours.
This privacy policy ("policy") explains what information we collect when you use dw52's website, mobile application, and related services, how we use that information, who we may share it with, and what steps we take to keep your information secure.
By using our services you are agreeing to the terms described in this policy. If you disagree with any part of this policy, please stop using our services and contact us.
02. What Information We Collect
Personal Identity Information
When you register or create an account on dw52, we collect the following information:
- Full name and date of birth
- Email address
- Preferred username and password (encrypted)
- National ID or passport number (for identity verification)
Financial and Payment Information
The following information is required to complete financial transactions:
- bKash, Nagad, or Rocket account number
- Deposit and withdrawal amounts and dates
- Transaction history and reference numbers
- Bank account details (where applicable)
Device and Technical Information
To improve the quality of our services and ensure security, we automatically collect:
- IP address and device identifier
- Browser type and version
- Operating system information
- Site visit times and page navigation data
- Cookie and session data
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we keep:
- Play history and preferred games
- Bet amounts and outcomes
- Session duration and activity logs
- Records of promotional offer usage
03. How Your Information Is Used
dw52 uses your personal information only for lawful and specific purposes. We never sell your information to third parties without your consent.
Service Delivery and Operations
We use your information to create and manage your account, process transactions, provide bonuses and rewards, and deliver customer support. This is essential for providing our core services.
Identity Verification and Fraud Prevention
We carry out identity verification processes to ensure account security, prevent unauthorized access, and comply with anti-money laundering (AML) regulations. This process is necessary to protect your account and your funds.
Communication and Support
We use your contact information to send you transaction notifications, important policy update information, and to provide technical support.
Responsible Gaming
We analyze gaming data to monitor your gaming activity, identify risks of excessive gaming, and take supportive action where needed. To learn more, visit our Responsible Gaming page.
Service Quality Improvement
We use anonymous analytics to monitor platform performance, develop new features, and improve your experience.
04. Who Your Information Is Shared With
dw52 does not sell your personal information to any third party. However, in specific circumstances we may share information with the following parties:
| Recipient Party | Purpose of Sharing | Type of Information |
|---|---|---|
| Payment processors (bKash, Nagad, Rocket) | Completing financial transactions | Transaction details, mobile number |
| Identity verification services | KYC verification and fraud prevention | National ID information |
| Game software providers | Managing game sessions | Session token (anonymous) |
| Law enforcement authorities | Fulfilling legal obligations | Relevant information as required by court order |
| Third-party analytics tools | Monitoring service quality | Anonymous usage statistics |
All third-party providers are contractually bound to uphold our privacy standards and may use your information only for the specified purpose.
05. Cookies and Tracking Technologies
dw52 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services. The types of cookies we use are described below:
Essential Cookies
Required for login sessions, security, and core functionality. These cannot be disabled.
Functionality Cookies
Used for language preferences, theme settings, and personalized experience.
Analytics Cookies
Used to measure service performance and understand usage patterns.
Marketing Cookies
Used to display relevant promotional content. You can turn these off in settings.
You can control most cookies by changing your browser settings. However, disabling essential cookies may cause some parts of our service to not work properly.
06. How We Keep Your Information Secure
dw52 has adopted industry-leading security measures to keep your personal information safe:
SSL/TLS Encryption
All data transmitted between our platform and your browser is protected by 256-bit SSL encryption.
Two-Factor Authentication
Two-step login verification is available as an additional layer of security for your account.
Encrypted Data Storage
All sensitive information stored is kept in encrypted form. Passwords are never stored in plain text.
Access Control
Only authorized staff can access your information, and a record of all access is maintained.
Regular Security Reviews
Our security team conducts regular vulnerability testing and system audits to maintain the highest level of protection.
Data Retention Period
Your information is stored only for as long as necessary. After an account is closed, information is securely deleted in accordance with legal requirements.
07. Your Rights Regarding Your Information
As a user of dw52, you have the following rights over your own information. To exercise these rights, please contact our support team:
Right of Access
You can find out at any time what information we hold about you and request a copy of it.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations apply.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Right to Object
You may object to the use of your information for specific purposes, particularly in the case of direct marketing.
08. Protection of Minors' Information
dw52's services are for users aged 21 and above only. We do not intentionally collect any information from minors.
We have an age verification process in place during registration. If we receive evidence that a minor's information exists in our system, we will immediately close that account and delete all associated data.
If you believe a minor is using our services, please notify our support team.
09. International Data Transfer
In some cases, your data may be processed on servers located outside Bangladesh. Whenever such a transfer occurs, we ensure that:
- Adequate data protection measures are in place in the destination country or region.
- Our agreements with third parties include terms for the protection of your data.
- Transfer-level encryption technology is used during the transfer.
- Data will be used only for the purposes described in this policy.
10. Changes and Updates to This Policy
dw52 may update this privacy policy from time to time. Changes may arise due to the nature of the service, new technologies, or legal requirements.
For significant changes, we will notify registered users by email or via a notification upon logging in to the service. The date of any change will always be shown at the top of this page as "Last Updated".
Continued use of the service after any changes will be taken as your consent to the updated policy. If you do not agree, please stop using the service and contact us.
11. Contact Us
If you have any questions, comments, or requests regarding this privacy policy, please do not hesitate to contact us. Our responsible gaming and privacy team is always ready to assist you.
Live Chat Support
Our Bangla-speaking support team is available 24 hours a day, 7 days a week via live chat. You can send any urgent data-related requests instantly.
Email Contact
For formal privacy requests and complaints, email us at: [email protected]
Hours: according to BST (UTC+6).